Personix Unit of Fiserv Recognized in Study of Best Practices.

Business Editors

BROOKFIELD, Wis.--(BUSINESS WIRE)--Jan. 12, 2004

The Personix unit of Fiserv, Inc. (Nasdaq: FISV) has received the highest rating of participants in a 2003 study of best business practices conducted by Madison Advisors, a Texas-based consulting firm specializing in customer communication technologies.

Conducted annually, the Madison Advisors Best Practices Study measures business practices associated with the manufacturing and delivery of personalized documents such as statements, transaction summaries and checks for both print/mail and electronic (Web) delivery. Personix was one of 31 participants in the study, which included 17 in-house print facilities and 14 independent document service providers. The study captured over 250 data points from each participant to identify leading practices in 21 areas of document production.

Personix exceeded the overall average in 20 of the 21 measured areas and attained "Best Practice" scores, the highest mark possible, in eight areas:

-- Workflow

-- Hardware

-- Functionality

-- Service level agreements

-- Processes and procedures

-- Equipment utilization

-- Quality metrics

-- Financials

Todd Stine, Senior Vice President of Sales and Marketing for Personix, said, "We're extremely pleased with these results. The analysis highlights our commitment to technology and to providing superior service to our clients."

Stine said Personix' overall score was the highest in the Madison Advisors Best Practice Survey. "The only measured area not exceeding the overall average was 'capacity utilization' and that was because of Personix' heavy equipment commitment to meeting client quarter-end schedules," he said.

Quoting from the study results, Stine said Personix scored well above the best practice averages in the Software and Functionality areas, thanks to its unique, customer-focused solutions, job tracking system and the services it provides its customers through Web interfaces. Driving Personix' high score in the Financials category was the company's apparent willingness to reinvest in technology and systems to implement process improvements and the focus on printing as a core competency. Another plus was the ability to track and monitor quality throughout the production process.

"Personix is a leader in delivering high-volume personalized customer documents through laser printing and mailing, as well as electronic delivery," Stine said. "The disciplines that we have instilled into our production processes, employee training and reward programs are instrumental in our success not just in this study, but every day with our clients."

Madison Advisors is a consulting firm specializing in customer communication technologies including content management, customer relationship management, e-billing, and infrastructure technology. The firm offers context specific guidance for a range of content delivery strategies, particularly those addressing enterprise output technologies and customer communications. For more information about Madison Advisors, visit www.madison-advisors.com.

Personix is a full-service provider of data composition and processing services supporting its core fulfillment operations of traditional high-volume laser printing and mailing, plastic card manufacturing and personalization and electronic document delivery and archival. The company has three fulfillment facilities and one commercial printing facility located in Houston, Indianapolis, St. Paul and Nashville, respectively. Personix employs over 800 full-time employees, composes and laser prints over 3/4 billion print images annually, and mails over 1/4 billion envelopes annually. The company has over 5,000 clients in the Financial, Retail , Healthcare , Telecommunications, and Mortgage industries. Headquartered in Houston, Personix can be found on the Internet at www.personix.com.

Fiserv, Inc. (Nasdaq: FISV) provides industry leading information management systems and services to the financial industry, including transaction processing, outsourcing, business process outsourcing and software and systems solutions. The company serves more than 14,000 clients worldwide, including banks, broker-dealers, credit unions, financial planners/investment advisers, insurance companies and agents, self-insured employers, lenders and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv reported $2.3 billion in processing and services revenues for 2002. Fiserv can be found on the Internet at www.fiserv.com.